Grievance
A grievance is a formal complaint raised by an employee about a workplace issue, handled through a structured procedure involving investigation and resolution.
processes
Category
intermediate
Difficulty
5 min read
Read time
2025-01-15
Updated
Definition
Short definition
A grievance is a formal complaint raised by an employee about a workplace issue, handled through a structured procedure involving investigation and resolution.
Detailed explanation
A grievance is a formal expression of dissatisfaction by an employee about their work, working conditions, or treatment. A grievance procedure provides a formal process for raising and resolving concerns.
The ACAS Code recommends: informal resolution first where possible, formal grievance in writing, meeting to discuss, investigation, decision in writing, and right of appeal.
Common grievances include bullying/harassment, unfair treatment, health and safety concerns, contract disputes, and discrimination. Resolution aims for fair outcomes and working relationships.
Practical guidance
How it works
Employee raises grievance in writing. Meeting arranged. Grievance investigated. Decision communicated in writing. Appeal offered if not satisfied.
Best practices
Encourage informal resolution first
Take all grievances seriously
Investigate thoroughly
Respond in writing
Offer appeal to different person
Legal context
Legal basis
ACAS Code of Practice on Disciplinary and Grievance
Jurisdiction: United Kingdom
Key provisions
Right to raise concerns
Should be put in writing
Meeting without unreasonable delay
Right to be accompanied
Right of appeal
No victimization for raising grievance
Official source
Frequently asked questions
Should I raise concerns informally first?
Generally yes, where appropriate and you feel able to. Many issues are resolved faster informally. However, for serious matters like harassment, you may go straight to formal grievance.
Can I be punished for raising a grievance?
No. Victimization for raising a grievance is unlawful. If you experience retaliation, that becomes an additional grievance and potential tribunal claim.